Privacy Policy

Steiner Consultancy is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy is a legal document that explains how we collect, use, manage, and protect your personal data. We recognize the importance of transparency in our operations, and this policy serves to build your trust in us, demonstrate our business confidence, and ensure compliance with applicable laws.

1. Information We May Collect

We may collect various types of personal data when you interact with our services, including:

  • Personal Identification Information: Name, contact details (phone number, email address, address), date of birth.

  • NDIS Participant Information: NDIS number, plan details.

  • Health Information: Relevant health data to tailor your support.

  • Financial Information: Details necessary for billing and payment processing.

  • Feedback and Preferences: Any additional information you provide to enhance your experience.

2. How and Why We Use Your Information

Your information is used for the following purposes:

  • Service Provision: To provide and manage our NDIS services, including Supported Independent Living and tailored NDIS programs.

  • Communication: To contact you regarding your services and respond to your inquiries.

  • Billing: To process payments and manage your account.

  • Legal Compliance: To fulfill legal and regulatory obligations.

  • Service Improvement: To analyze data and improve our offerings based on client feedback.

3. Legal Basis for Collecting User Data

We collect your personal data based on the following legal grounds:

  • Consent: Only when you have given us explicit consent to process your data for specific purposes.

  • Contractual Necessity: The processing is necessary for the performance of a contract to which you are a party.

  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

With your consent we may share your personal information with:

  • Service Providers: Third parties who assist us in delivering our services, under confidentiality agreements.

  • Government Agencies: NDIS and relevant regulatory bodies, as required by law.

  • Other: Any other parties with your explicit consent or as permitted by law.

5. Child Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.

6. Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small data files placed on your device that help us analyze web traffic and improve our site. By using our website, you consent to the use of cookies. You can choose to accept or decline cookies through your browser settings; however, this may affect your ability to access certain features of our site.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

8. Accessing and Correcting Your Information

You have the right to access your personal information held by us and request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details provided below.

9. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal and accounting requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Steiner Consultancy
email: info@steinerco.com.au

12. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).